Terms of service

Last updated: 7 October 2026

1. Introduction

By accessing or using the Mecklink platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.

2. Description of Service

MeckLink connects vehicle owners with independent mechanics, workshops and towing providers. We provide tools for finding providers, requesting service, scheduling and communication. Providers perform the physical service. Provider wallet and platform-fee tools are separate from customer service payments.

3. User Accounts

You may need to create an account to access some of our services. You are responsible for safeguarding your password and other account information. You agree to notify us immediately of any unauthorized use of your account.

4. Service Bookings

When a customer books a service with a mechanic, they are entering into a direct agreement with that mechanic. Mecklink is not a party to this agreement and is not responsible for the quality of the work performed. However, we provide a platform for feedback and dispute resolution to ensure a high standard of service.

5. Mecklink AI Diagnostics Disclaimer

The "Mecklink AI Diagnostics" feature is an artificial intelligence-based tool designed to provide preliminary information based on user-provided descriptions. It is NOT a substitute for professional mechanical advice, diagnosis, or repair.

• Always consult a qualified mechanic for a definitive diagnosis and repair.
• Do not ignore professional advice or delay seeking it because of something you have read on Mecklink.
• Mecklink is not liable for any damages or losses resulting from reliance on the AI-generated information.

6. Payments

Customers pay the mechanic or towing provider directly using the payment method agreed with that provider. MeckLink does not collect or hold your repair or towing payment. Agree the price and payment timing with the provider before work starts. Providers set their service prices.

Only mechanics and towing providers pay MeckLink platform fees. These provider fees are separate from the service price you agree with your provider.

If a provider offers a discount, confirm that it is included in the final agreed price before work starts. Discounts are not automatic or guaranteed for every request.

7. Cancellations and Refunds

Use the relevant request or appointment controls to cancel, and notify the provider promptly. Discuss any agreed service charge or refund directly with the provider who received your payment. MeckLink can review a reported issue using available records, but reporting does not automatically result in a refund.

8. Limitation of Liability

The Mecklink platform is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our service, or the information, content, or materials included on our platform. You expressly agree that your use of the service is at your sole risk. We do not warrant that the service will be uninterrupted or error-free, and we will not be liable for any interruptions or errors.

In no event shall Mecklink, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Mecklink operates, without regard to its conflict of law provisions.